If I could give minus stars I would! So, my wife and I decided to go to Faro for New Years 2026. Booked the flight back in October 2025. London LHR to Faro via Lisbon. Leave the house at 02:30, arrive at the car parking facility 03:30. Get the shuttle bus 04:00am. Flight at 06:00am to Lisbon. Arrive in Lisbon at 08:30ish, walk to Gate S25, to get our connecting flight to Faro. Took 12 minutes give or take. We arrive and take a seat. As there was already a long queue past the boarding card/gate. Sometimes goes past, member of staff goes and brings everyone back to the boarding area. No announcement, no information given why. Eventually I ask what is going on. Flight cancelled. No reason why! So I ask what is TAP Air Portugal doing to get me and my wife to Faro. We get back vague replies. Nothing concrete. So we ask, if we make our way to FARO will TAP refund our costs! Yes was the reply. So we made our way out od the airport hired a car. Eventually made it to Faro. 6 hours later than we should. Missed out on lunch with my two cousins, their dad, my uncle had died 10 days earlier. I ended up missing new years because I had been up for 20 hours. It's now the 7th of February, got a refund for the flight that was cancelled. But I know TAP Air Portugal didn't give us all we were due. I requested a itemised email with what we were refunded. They replied back saying they couldn't do that. Privileged information. Still waiting for the over €300 of expenses plus a compensation to be paid. These guys are 🤡@ honestly do not use TAP Air Portugal! I could go on with more issues but I would be here for too long. Time I will never get back!
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