I am utterly disillusioned with the service I received from the company. I sold my car on 31 October 2025 and promptly sent them the documents for my new vehicle, requesting an insurance transfer. I accepted the new quote, submitted inspection photos, and assumed everything was properly processed. Two months later, when I needed to file a claim, I found out that my new vehicle was never insured— instead, the company had been deducting premiums for a vehicle I did not own. When I requested the inspection photos for the car they were charging me for, they were unable to provide any. After numerous emails and calls, I received minimal assistance, was informed I had no insurance, and endured rude representatives who couldn't clarify anything. It's infuriating to pay for months, even years, for insurance that doesn't exist! This experience has shattered my trust in the company. Consequently, my husband and I will be transferring all our accounts, investments, and insurance to another institution in January 2026. Other customers should scrutinize their policies closely— this should never happen to anyone else.
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First National Bank (FNB; Afrikaans: Eerste Nasionale Bank) is one of South Africa's "big four" banks.
