My debit order bounced despite having sufficient funds. After an hour on the phone and navigating online banking, I ended up at the branch. I spoke to six different people at the call center who promised to reverse the penalty fee, but it would take 3-4 business days. I wasted 2 hours of my day.
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First National Bank (FNB; Afrikaans: Eerste Nasionale Bank) is one of South Africa's "big four" banks.
