I recently received a flower delivery in Dubai that was ordered for me by a friend in the UK via FNP.ae. Unfortunately, the flowers began to wilt within 24 hours of delivery, which was very disappointing given this was a gift.
I contacted FNP via WhatsApp on day two, well within their stated 48-hour reporting period. I was told they could only assist if I provided the order number, which I did not have as I was the recipient, not the purchaser. This meant I had to contact my friend in the UK to ask for the order details, which was embarrassing for both of us given this was meant to be a gift.
After providing the order details, the issue still was not resolved. I was told customer service would need to contact the sender directly in the UK to proceed with the complaint. I was then sent a photo showing the flowers at delivery, which I never disputed — my concern was that the flowers deteriorated within 48 hours, which is not acceptable quality for a premium flower delivery service.
Overall, this was disappointing both in product quality and customer service handling. Gifts should not create awkward situations between sender and recipient, and there should be a clear, recipient-friendly process for reporting quality issues.
I would not feel confident recommending this service based on this experience.
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Ferns N Petals offer online flower, cake & gift delivery in across UAE
