This company has been the worst experience for my business. Although the customer service team is polite, the overall service is appalling. The initial installation was done incorrectly, and it took months to resolve, with them attempting to charge me for fixing their errors. They continually add unexplained charges to our bills, requiring me to call for corrections every month. When I sought to cancel, they quoted an exit fee of nearly £5,000, which was never disclosed during the signing. Despite my efforts to prevent auto-renewal, the same issues persist. I will never engage with this company again.
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Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill.
Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you.
Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way.
So you can focus on what matters most: growing your business.See more
