Review Time
This is a tough uncompromising company :
If you raise a complaint Focus don’t communicate with you over the solution .. but they look into it for their satisfaction then have marked it as resolved . This happened so many times they love to wind you up and agitate you. My bills are supposed to be £48 a month but no only once have I had them take that amount
Customer loyalty to them means
We’ve got you where we want you
I feel like a prisoner in a harsh regime -
They took £2544 from my DD I pleaded for 6 weeks to get it back
Is this what you want ?
Following a storm, I encountered issues with the phone lines. The service team acted quickly, sending an engineer the day after my call who resolved the problem efficiently. The engineer not only replaced and rewired the hardware but also assisted the on-site staff with voicemail and handset issues. I was truly impressed with the level of customer service provided—10/10.
After experiencing phone outages due to a recent storm, the service quickly dispatched an engineer the following day to resolve the problem. Our engineer was exceptionally helpful, replacing and re-wiring the hardware while also assisting staff with voicemail issues and handset replacements. The level of customer service received was impressive—definitely a 10/10.
They added an extra £9.99 to my monthly bill without prior notice. The router broke within a year, and I was informed it would cost another £85 to replace it, which they failed to send. Despite trying to cancel before the contract ended, they quoted me £4,000 to exit. I regret trusting this company. After reaching out, they replied asking for proof of postage for the router. The experience has been nothing short of frustrating.
My son, a sole trader, was exploring options as his contract was expiring. He needed a phone service without broadband, which other providers insisted was impossible. However, the service assured him it could be done. The transfer went smoothly, and any questions he had were addressed promptly. I was so impressed that I reached out when my own contract was up for renewal. The quote provided saved me around 50% compared to my previous terms. Despite some issues during the transfer caused by external factors, the support team responded quickly and effectively to resolve everything. Overall, the customer service was outstanding, and I would recommend this company without hesitation.
The representative has been incredibly helpful to our business. Over the past few months, he has addressed numerous inquiries with speed and even called us back to clarify any changes made. I truly appreciate the assistance and will continue to rely on this service moving forward.
I wish I could rate this service lower than one star. They significantly increased their prices and made billing errors, leading to constant overcharging. The service itself is unreliable; repairs are only possible with additional fees. While the customer service representatives are friendly, they can do little to help and often redirect you to a loyalty team that is hard to reach and slow to respond. I strongly advise avoiding this company.
The representative has proven to be an invaluable asset to the service team. He is friendly, knowledgeable, and made me feel comfortable from the beginning. His support has given me the confidence to navigate the system, with the assurance that I can reach out to him whenever needed—thank you!
This company has been the worst experience for my business. Although the customer service team is polite, the overall service is appalling. The initial installation was done incorrectly, and it took months to resolve, with them attempting to charge me for fixing their errors. They continually add unexplained charges to our bills, requiring me to call for corrections every month. When I sought to cancel, they quoted an exit fee of nearly £5,000, which was never disclosed during the signing. Despite my efforts to prevent auto-renewal, the same issues persist. I will never engage with this company again.
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Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill.
Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you.
Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way.
So you can focus on what matters most: growing your business.See more
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