For the third time we are currently experiencing a total loss of phone service, a disruption that has lasted over 10 days on each occasion and resulted in a significant loss of potential clients.
I previously filed a complaint on February 23rd, which has been disregarded. Furthermore, I have opened multiple cases to request a copy of my contract and to verify my contract end date; however, these cases were deleted from my account without resolution.
Additionally, I am contesting the charges applied to my account for repairs during the previous system failure. On all three occasions, the outages were caused by their faulty equipment. I previously opened a case to request a refund for these unauthorized charges, but that case was also deleted from your system.
I bitterly regret being lured by this horrendous company.
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Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill.
Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you.
Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way.
So you can focus on what matters most: growing your business.See more
