I purchased a Fogatti InstaShower 8 Plus, 55,000 BTU RV Tankless Water Heater - in September of 2023 to install into my vintage travel trailer renovation.the unit was not installed until May of 2025 and for the first two trips worked AMAZING. All the on demand hot water we needed.On the third trip - the heater did not work properly. I called customer service and they were understanding and helpful. They walked me and my plumber through testing the unit and even though it was out of warranty - sent me a replacement part.Unfortunately when the plumber went to install the part it was recognized that there was a defect from manufacturing and the replacement part did not correct the problemafter deciding that it was costing more to keep having the plumber come out for repairs - I asked for and was granted a discount on an upgraded unit.I look forward to getting the new Insta Shower Ultra and trust it will be smooth showering from here on out. It gives peace of mind to know that this company stands behind their product and that courteous and helpful customer support is just a phone call away.
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