Review Time
I bought a tankless water heater for my vintage travel trailer renovation in September 2023. It wasn't installed until May 2025, but it worked FANTASTIC for the first two trips, providing all the hot water we needed. On the third trip, however, the heater malfunctioned. I reached out to customer service, and they were very understanding and supportive. They guided both me and my plumber through testing the unit and even sent a replacement part, despite it being out of warranty. Unfortunately, when the plumber attempted to install the part, we discovered a manufacturing defect, and the issue remained unresolved. After realizing that frequent repairs were becoming costly, I requested a discount on an upgraded model, which was granted. I am looking forward to receiving the new upgraded unit and am hopeful for a smooth experience moving forward. It's reassuring to know that this company stands by its products and that helpful customer support is readily available.
I purchased a Fogatti InstaShower 8 Plus, 55,000 BTU RV Tankless Water Heater - in September of 2023 to install into my vintage travel trailer renovation.the unit was not installed until May of 2025 and for the first two trips worked AMAZING. All the on demand hot water we needed.On the third trip - the heater did not work properly. I called customer service and they were understanding and helpful. They walked me and my plumber through testing the unit and even though it was out of warranty - sent me a replacement part.Unfortunately when the plumber went to install the part it was recognized that there was a defect from manufacturing and the replacement part did not correct the problemafter deciding that it was costing more to keep having the plumber come out for repairs - I asked for and was granted a discount on an upgraded unit.I look forward to getting the new Insta Shower Ultra and trust it will be smooth showering from here on out. It gives peace of mind to know that this company stands behind their product and that courteous and helpful customer support is just a phone call away.
Hello I recently had a issue with my indoor Tankless hot water heater Series Insta-comfort 145 stop working and had a Technician come out and confirm it has a bad Gas Valve. After contacting Fogatti I was told I was just out of the warranty period but would see what they could do about replacing the part. In just 24Hr They Responded and told me they would send me a new Gas Valve for my heater and also a Cd on how to install the part myself. So i am giving Fogatti a 100% POSITIVE REVIEW for going above and beyond what they had to to get me the part I need for my heater even out of the warranty period. so Thank You Thank you Thank you Fogatti you have me hooked as a customer for life now. I will definitely buy Fogatti again for any of my hot water needs in the future. Sincerely Edward Mitchell one of your very satisfied Customers for life!!!
We have had three of these worthless hunks of junk. First one lasted 2weeks. Second one 6 months. The brand new one just installed today keeps shutting off. We’ve been 7 days without hot water in single digit temps. If I could give minus stars I would. Customer service and parts never got back to us. 7 days waiting. That’s why we ordered a new one and that one is as defective as all of them.
I'm very disappointed in Fogatti, specifically the 150P II Air conditioner line. I travel in a motorhome extensively around the country for my occupation. This past year I had been having troubles with the air conditioners, being older units, I assessed it was time to replace during the short time I would be idle at my home base. I ordered them in advance of my arrival and had the installations setup to coincide with my limited schedule. Everything was going perfectly as planned, received them in time and had them installed on schedule. My thoughts at this time was that problem was addressed and I can continue my schedule as it should be.Alas, within a month the internal control box failed in the ft unit. Fogatti wasted 2 weeks arguing with me about replacing the controller only. They wanted me to deinstall the entire unit and ship it back.... just for the controller. I had moved the controller from the back unit to the ft and it was working fine, showing that at that point it was that controller but leaving my rear unit inop. After that extensive delay they finally sent a controller and everything worked fine. I put the new Controller in the rear unit where I had removed it to use in the ft unit.2 weeks later the ft unit failed again. 2 failures in 2 mo the is not a good thing. Now my time is critical, I contacted Fogatti for a replacement on warranty, now they want me to send the faulty unit back before they send the replacement. They did not consider the need for the shipping box and packing from. The replacement in order to safely send the faulty unit back. They also didn't consider that removing it would leave a 14"× 14" open hole in the ceiling/roof to allow the outside to come in. I responded that 1. I need the box from the replacement to ship the faulty unit backand2. I can't leave the roof open in the rain or while I drive.That message went out 3 days ago and they're delaying my schedule beyond unacceptable levels. I'm STILL waiting for them to get it in gear.
DO NOT ORDER THIS COMPANY 5 STAR RATED WORTHLESS PIECE OF JUNK. Ordered from Camping World.com. Info said within 2 weeks for delivery. Took 5 weeks to get it. When unboxed the condenser coil was dangling loosely; not anchored down. The frame was bent so as it would not mount functionally tight and correct. Dings throughout, with shell banged up. Although the shipping box was in perfect condition. Unboxed by Camping World in Las Vegas, not me. I think it was a returned unit that was shipped to me from a Fogatti repair warehouse. The assistant manager from Camping World in Las Vegas contacted Camping World Head quarters. This executive informed Vegas Camping World that Camping World would not warranty it or help me in any way because the Fogatti AC unit is not a resale item for them. No assistance. Fogatti rep told me Fogattis policy was that I had to pay to return their damaged unit. Camping World informed me that Fogatti had to pay return costs because I received a damaged product that Camping World techs refused to mount. I asked Fogatti to "please" ship another that very day. The rep said it would ship next day from California Warehouse and arrive by the following Monday. The next day was Friday. On Friday got an email from Fogatti rep said things had changed. He did not know what date a replaceable unit would be shipped. But, when shipped the AC unit would be shipped from Texas. Instead of 400 miles from Las Vegas its 1600 miles from Las Vegas. I have waited from May 13, date of order, until today June 26, 2024 for a NEW undamaged Fogatti AC Unit - 6 weeks. Get this - 6 weeks. Have not received it yet. Camping World in Las Vegas told me they had NEVER heard of a Fogatti AC Unit. They had never installed a Fogatti AC unit and recommended a Coleman AC uni. Fogatti's criteria intentionally leads one to believe that Fogatti leads the industry when in FACT its at the very bottom. Fogatti does not make the list of the top 10 RV units sold in America. I should have done more research and due diligence. But, in my defense, I ordered it from Camping World.com believing it was a camping world AC unit and I ordered it because it has a remote control and coming from Camping World knowing they would be familiar with it. The order states it was ordered from Camping world. I received a camping world order number. Yet, no help from Camping World. Getting anything truthful from Fogatti rep is likened unto floating the Titanic. Its not going to happen. I recommend searching for top 10 RV units. Order one of them. Anyone of the 10 will have been tried and proved. No B.S. by Fogatti reviewing themselves or their claims on their web site. Stay away from it. Its worse than Covid 19. Ray Reed. Tecopa Palms Therapeutic Hot Springs Resort, Tecopa Ca 92389.
The Fogatti water heater is a low-quality unit. The controller malfunctioned within 6 months and it has malfunctioned yet again. Obtaining warrantee assistance from Fogatti is painstakingly slow, requiring constant reminder emails being sent, which will go unanswered for weeks. The idea of an on-demand water heater is great, but this unit just doesnt meet good quality standards. I would not purchase again.
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