DO NOT ORDER THIS COMPANY 5 STAR RATED WORTHLESS PIECE OF JUNK. Ordered from Camping World.com. Info said within 2 weeks for delivery. Took 5 weeks to get it. When unboxed the condenser coil was dangling loosely; not anchored down. The frame was bent so as it would not mount functionally tight and correct. Dings throughout, with shell banged up. Although the shipping box was in perfect condition. Unboxed by Camping World in Las Vegas, not me. I think it was a returned unit that was shipped to me from a Fogatti repair warehouse. The assistant manager from Camping World in Las Vegas contacted Camping World Head quarters. This executive informed Vegas Camping World that Camping World would not warranty it or help me in any way because the Fogatti AC unit is not a resale item for them. No assistance. Fogatti rep told me Fogattis policy was that I had to pay to return their damaged unit. Camping World informed me that Fogatti had to pay return costs because I received a damaged product that Camping World techs refused to mount. I asked Fogatti to "please" ship another that very day. The rep said it would ship next day from California Warehouse and arrive by the following Monday. The next day was Friday. On Friday got an email from Fogatti rep said things had changed. He did not know what date a replaceable unit would be shipped. But, when shipped the AC unit would be shipped from Texas. Instead of 400 miles from Las Vegas its 1600 miles from Las Vegas. I have waited from May 13, date of order, until today June 26, 2024 for a NEW undamaged Fogatti AC Unit - 6 weeks. Get this - 6 weeks. Have not received it yet. Camping World in Las Vegas told me they had NEVER heard of a Fogatti AC Unit. They had never installed a Fogatti AC unit and recommended a Coleman AC uni. Fogatti's criteria intentionally leads one to believe that Fogatti leads the industry when in FACT its at the very bottom. Fogatti does not make the list of the top 10 RV units sold in America. I should have done more research and due diligence. But, in my defense, I ordered it from Camping World.com believing it was a camping world AC unit and I ordered it because it has a remote control and coming from Camping World knowing they would be familiar with it. The order states it was ordered from Camping world. I received a camping world order number. Yet, no help from Camping World. Getting anything truthful from Fogatti rep is likened unto floating the Titanic. Its not going to happen. I recommend searching for top 10 RV units. Order one of them. Anyone of the 10 will have been tried and proved. No B.S. by Fogatti reviewing themselves or their claims on their web site. Stay away from it. Its worse than Covid 19. Ray Reed. Tecopa Palms Therapeutic Hot Springs Resort, Tecopa Ca 92389.
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