I bought a tankless water heater for my vintage travel trailer renovation in September 2023. It wasn't installed until May 2025, but it worked FANTASTIC for the first two trips, providing all the hot water we needed. On the third trip, however, the heater malfunctioned. I reached out to customer service, and they were very understanding and supportive. They guided both me and my plumber through testing the unit and even sent a replacement part, despite it being out of warranty. Unfortunately, when the plumber attempted to install the part, we discovered a manufacturing defect, and the issue remained unresolved. After realizing that frequent repairs were becoming costly, I requested a discount on an upgraded model, which was granted. I am looking forward to receiving the new upgraded unit and am hopeful for a smooth experience moving forward. It's reassuring to know that this company stands by its products and that helpful customer support is readily available.
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