I've been a fan of the company's vintage menswear for years. I ordered a new collar but received it with a brown stain. They quickly sent a free replacement with my second order, which I was already planning to place, and included free shipping. Unfortunately, the replacement was the wrong collar. When I contacted them, they asked for the collar back in exchange for the correct one. I offered to send it back if they covered shipping costs, but I haven't heard back since. I've seen other customers share similar experiences. Like many, I've spent over $100 and still don’t have the item I ordered—they want me to pay an additional $50+ for shipping and import fees to finally receive it. This has happened twice, and now they want me to cover the costs to fix it; it's hard to tell if this is negligence or intent. They've lost a long-term customer over a mere $50. Who does that? Maybe I can get my collar from them at the next event.
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