I've always appreciated the selection offered by the company and have been buying vintage-style menswear for years. I recently ordered a new collar, but it arrived with a brown stain. The company quickly sent a replacement with my next order, which I appreciated, but unfortunately, it was the wrong collar. When I contacted them, they asked me to return the incorrect collar to get the right one. I offered to send it back if they covered my shipping costs, but I haven't heard back since. I've seen other customers facing similar issues. I've spent over $100 and still don't have the item I ordered, and now they want me to pay an additional $50+ in shipping and import fees. After two mistakes, it's unclear if this is carelessness or something more. It's frustrating to have lost a potential long-term customer relationship over a $50 issue.
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