Three times I have tried to order a full cart of groceries online. Only once have I actually received my order. The website sometimes glitches when ordering specials. Customer service says "sorry, that happens." My most recent order was shopped twice by two instacart shoppers and cancelled at the checkout stage. The second sent me a photo of the self-checkout with an ecommerce error and apologized, saying this happens a lot and something needs to be reset with the order. I contacted Foodbasics customer service. They said they'd have to contact instacart. My order was then cancelled with no notification. I did not want the order cancelled; I wanted my groceries delivered. Foodbasics has been offering online delivery for a while now. How does it not work as intended?
Claim your business profile now and gain access to all features and respond to customer reviews.
Grocery store chain with many locations in Ontario. Includes current flyer and store locator.
