Review Time
I SHOP AT THIS BASIC FOOD STORE IN GEORGETOWN,ONTARIO I WENT INTO THIS STORE A WEEK AGO TO PURCHASE BOLOGNA AND COULD NOT BELIEVE THE PRICE THEY WERE CHARGING CUSTOMERS FOR THIS SCIENDER BOLOGNA IT WAS $9.44 EACH 500G WHAT A COMPLETE RIPOFF ALL THESE STORES GOT THEIR MARKUPS AT WALLMART IN GEORGETOWN THE SAME BOLOGNA WAS $ 6.97 EACH AT COSTCO WHEN IT IS AVAILIBLE IT IS AROUND $5.00 THE CUSTOMER IS GETTING SERVICE UP THEIR ARSE BIGTIME AND NO ONE GIVES A SHIT
Do not use their click and collect.
I gave them three shots. The first one it took 10 minutes to get someone to answer the phone once I had arrived, the second one I waited 45 minutes in my car for the order to be brought to me and this third time I called every 10 minutes or 30 minutes and each time was told that they hadn't picked my order yet. So at 4:45 I told them to cancel my order. That should have been waiting for me at 4:00 p.m.
Absolute garbage service. Don't even bother.
Do not use their click and collect. I gave them three shots. The first one it took 10 minutes to get someone to answer the phone once I had arrived, the second one I waited 45 minutes in my car for the order to be brought to me and this third time I called every 10 minutes or 30 minutes and each time was told that they hadn't picked my order yet. So at 4:45 I told them to cancel my order. That should have been waiting for me at 4:00 p.m. Absolute garbage service. Don't even bother.
I bought a Beatrice milk cartoon from Ajax location expiray date says Jan 29th and it's alredy gone lumpy and bad.ive had this expirence before but this time I just wanted to look in to it as this can't be this way when we spent higher grocery bills with this economy.Thx
All the time I do my shopping from food basic located at Gerrard Square mall all staff are nice but I encountered Vivian who was so rude she told me my total which I couldn’t hear properly but when I asked again how much she said I was talking why ya didn’t hear ?, I told her I couldn’t can ya please repeat but she didn’t I quickly packed my groceries and asked bout receipts she told me she already gave me but she didn’t I came home and checked it wasn’t in my bag . I was so disappointed cuz of that rude behavior next time I would try to go to other stores. She shouldn’t treat customer that way but she did it and was not apologized at all .
Three times I have tried to order a full cart of groceries online. Only once have I actually received my order. The website sometimes glitches when ordering specials. Customer service says "sorry, that happens." My most recent order was shopped twice by two instacart shoppers and cancelled at the checkout stage. The second sent me a photo of the self-checkout with an ecommerce error and apologized, saying this happens a lot and something needs to be reset with the order. I contacted Foodbasics customer service. They said they'd have to contact instacart. My order was then cancelled with no notification. I did not want the order cancelled; I wanted my groceries delivered. Foodbasics has been offering online delivery for a while now. How does it not work as intended?
What you need is an express cash out.Did some shopping there yesterday and was very disappointed as well as others wanting to purchase a few items thinking it express.A couple ahead of me had a grocery cart filled to the top of cart.I asked if they would let me ahead of them considering I only had a few items to purchase. With a rude NO .There was no sign to indicate express. I called to speak to manager when I got home and was told NO EXPRESS LINE.VERY DISAPPOINTED AS WELL AS A FEW OTHER SENIORS WERE.THIS LOCATION IS UPPER WENTWORTH AND RYMAL .SO BE READY TO WAIT. NOT HAPPY. SHOULD CHANGE THE RULE AND MAKE AN EXPRESS LANE.
I have used the online food basic app. I find it easy to navigate and conveinant having your groceries delivered to your doorstep. However, the people that are doing the shopping for you. Simply don't care! As it seems they are rushing and not paying attention to the condition of the goods. Most of the groceries I have received, I had to go back to the grocery store and return them. Due to spoiled or unhealthy looking products. Which defeats the purpose of this service. It's unfortunate for someone who may be elderly and needs this type of service. Bottom line. I am paying for my groceries, it's not free or charity. Do better!301 Queen St. South Bolton, ON
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Grocery store chain with many locations in Ontario. Includes current flyer and store locator.
