I placed an order through the platform, which indicated a wait time of an hour and a half. Given that it was Christmas Eve, I was fine with that. However, after waiting for that time, I received a notification that my food was on its way. Half an hour later, with still no food, I attempted to reach out via customer support chat. I finally connected with a representative just as my food arrived, but it was cold. The only compensation offered was a £3.61 refund on a £24 order. I expressed my dissatisfaction after such a long wait, but the takeaway stated that no refund could be issued. It’s frustrating when the platform can monitor the order timing!
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