foodhub.com

If you’re a takeaway looking at using…

If you’re a takeaway looking at using Foodhub, avoid at all costs. Sold it to us as we’d be able to integrate all apps onto 1 console, you can’t 🤬 you still need all the original consoles out as the only integration is the orders come through their console and they charge for the privilege. You still need all the others for everything else including on the way etc, complete waste of time. Their customer service is below 1⭐️ loads of departments that don’t communicate with each other, classic 1 hand not knowing what the other is doing 🤷🏼‍♂️. Months into it with dozens of complaints from ourselves I get an email from a director asking me to take the time to fill out a survey explaining why we hadn’t decided to use them????🤬Months of dealing with idiot after idiot who’s only solution to attract customers is reduce prices and give more offers, wow if you’re giving it away I’m sure you’ll get a couple of extra customers through the door, we finally give up and terminate the contract. Followed all instructions, pictures at various stages of wrapping, proof of postage which I had to pay for but it would be returned when equipment gets back to them. I notice still taking the monthly rent 3 weeks after the termination so start chasing up with all the contacts that we’re dealing with us as a partner, none of these want to know and give you a number that puts you through an automated switchboard for 30 mins at a time so cancelled the direct debit. Took less than 48hrs for the threatening emails 🤣 let’s see how far it goes before 1 department tells the other that I’m no longer a customer 🤬🤬🤬🤬🤬

Date of experience: Oct 24, 2025