Review Time
Our food was over an hour and half late!
I contacted the online chat who said wait a further 15-20mins! After they said they contacted the takeaway!
When the food arrived it was cold! I contacted the online chat again who said could only offer me 10% £2.50! I said i was disgusted with that and they increased it to £5 which i wasn't happy with. But they were not for offering anything else!
Do not order from this app! I certainly won't be!
Our food was over an hour and half late!I contacted the online chat who said wait a further 15-20mins! After they said they contacted the takeaway!When the food arrived it was cold! I contacted the online chat again who said could only offer me 10% £2.50! I said i was disgusted with that and they increased it to £5 which i wasn't happy with. But they were not for offering anything else!Do not order from this app! I certainly won't be!
Items were substituted, half the order was forgotten. It was delivered but very late and the rest of the food had gone cold. Contacted live chat was was offered £5 voucher, no refund for the items I didnt order but had been paid for via a random substitutions. Chat told me to contact restaurant and provided no resolution or help
Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant own who said they'd come collect the cold food for a delivery charge.......laughable. still waiting for it to be collected. Will be raising a charge back for the money under goods or services not received.....
we have used lucky star for some years always good but last night we had all family round to celebrate my 80th birthday.we ordered at 6pm deliverd nearly 8pmwee wherer given a 45 min wait time the driver claimed he could not find us despite being a long time customer.the food was cold and sauces congealedmost went into the bin as unedible will never use again
If you’re a takeaway looking at using Foodhub, avoid at all costs. Sold it to us as we’d be able to integrate all apps onto 1 console, you can’t 🤬 you still need all the original consoles out as the only integration is the orders come through their console and they charge for the privilege. You still need all the others for everything else including on the way etc, complete waste of time. Their customer service is below 1⭐️ loads of departments that don’t communicate with each other, classic 1 hand not knowing what the other is doing 🤷🏼♂️. Months into it with dozens of complaints from ourselves I get an email from a director asking me to take the time to fill out a survey explaining why we hadn’t decided to use them????🤬Months of dealing with idiot after idiot who’s only solution to attract customers is reduce prices and give more offers, wow if you’re giving it away I’m sure you’ll get a couple of extra customers through the door, we finally give up and terminate the contract. Followed all instructions, pictures at various stages of wrapping, proof of postage which I had to pay for but it would be returned when equipment gets back to them. I notice still taking the monthly rent 3 weeks after the termination so start chasing up with all the contacts that we’re dealing with us as a partner, none of these want to know and give you a number that puts you through an automated switchboard for 30 mins at a time so cancelled the direct debit. Took less than 48hrs for the threatening emails 🤣 let’s see how far it goes before 1 department tells the other that I’m no longer a customer 🤬🤬🤬🤬🤬
Claim your business profile now and gain access to all features and respond to customer reviews.
Your one true restaurant partner
Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway.
Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.See more
