I visit this location regularly, about six or seven times a week. Recently, an incident occurred where a man, quite large, confronted me, claiming I was in his way, and then struck me in the face, causing my glasses to fly off. He was shouting insults at me. I reported this to the night manager, who acknowledged that this individual had been problematic before, and I asked for him to be removed. Instead, he insulted her and refused to leave. Eventually, he did exit, but the company took no proactive measures on my behalf. I had to call the police to file a report, which was understandable. The officers came to my home to take the report and then went to the store to request video footage. When I inquired about the footage, the night manager seemed indifferent and stated that the company would provide it to the police once they received approval from their Loss Prevention team. I asked how long that might take, but she had no idea. I also questioned if they knew the man's name, to which she replied no. I suggested that if he used a credit card, they could track him down, but she dismissed that idea. While the police were very kind and sympathetic, the company's response was disappointing. If there were another store nearby, I would choose to shop there. Additionally, many items lacked price tags, and the overall attitude seemed uncaring. Avoid this store if possible.
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