I'm regular user of Foodpanda. I have ordered my food from foodguy restaurant and it was late an hour. Firstly, I received a call from Foodpanda call centre for confirmation of cancellation from rider. I refused because I didn't. Afterwards, I reached out to Foodpanda support they guy named as Hassan, the guy was unprofessional and don't know how to deal with the frustrated customer because this is not first time I was ordering from foodguy restaurant. They are always fast in preparation of Food and deliveries were on also on point. Hassan said me for above an hour late order that it would be hot and in fresh condition. Doesn't make sense to me so I had cancelled my order. This is the pathetic experience from not just Foodpanda rider but also Foodpanda support.
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