I would like to share a concern regarding the logistics arrangement for my recent orders with foodpanda.
For the past three consecutive days, the food deliveries to my home have been assigned to delivery partners who were walking on foot. The restaurants I ordered from are not particularly near my residence, and it would take at least 15 minutes or more to walk from the merchant to my place.
While I appreciate the effort of the delivery partners, I honestly feel concerned that they are being assigned deliveries that require such a long walking distance. Some of the delivery partners appear to be older individuals, and it seems unfair for them to have to walk such a distance while carrying multiple food orders.
From a customer’s perspective, this also affects the quality of the food upon arrival. In Singapore, many of the food items are packed in plastic bags without proper thermal insulation, and by the time the food reaches me after a long walk, it is often no longer warm.
As someone who lives alone and relies on food delivery quite frequently (especially since Deliveroo has ceased operations in Singapore), I hope the Foodpanda logistics team can review how delivery assignments are being allocated. If the logistics operations are managed regionally or internationally, I hope greater consideration can be given to distance, delivery method, and rider welfare when assigning orders.
Food delivery services play an important role for customers like myself, and I hope foodpanda can improve this aspect to ensure both better food quality for customers and fairer conditions for delivery partners.
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