foodservicedirect.com

4.4
4.4 Based on 1.2K reviews

FoodServiceDirect.com is an online marketplace with more than 250,000 products from more than 6,000 brands.  With our competitive pricing, we offer many types of specialty products that can be bought by the case while also offering hundreds of products th...

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Rosamund A.
My experience with this service was extremely disappointing.

This is the first and last time I will ever use this service. I had high hopes for a long-term relationship, but it ended as quickly as it began. I ordered breaded cod fillets, expecting a delightful meal, but when my order finally arrived, the fish was brownish-gray and had a gummy texture, tasting more like bread crumbs with something inedible inside. After I raised my concerns, they provided store credit instead of a refund. I then ordered catfish, excited by the quantity, but noticed a strong fishy odor. I tried soaking it in milk, vinegar, and lemon, yet the smell persisted. After cooking, I experienced stomach discomfort shortly after eating. The smell clung to my fingers despite my attempts to clean it. Upon inspecting the fish, it appeared brownish-gray and seemed spoiled, suggesting it had been frozen before shipping. I was frustrated to have a freezer full of catfish I couldn't eat. After complaining again, I received more store credit. Reluctantly, I ordered shrimp crab egg rolls, which looked well-packaged, but the crab had a strong odor. I feel compelled to share my experience. I suspect this service is aware that they're shipping spoiled food and continue to do so, disregarding customer complaints. I advise others to spend their money elsewhere for perishable items and not to waste time with this service again.

1
Date of experience: Jan 14, 2026

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Business Details

  • FoodServiceDirect.com is an online marketplace with more than 250,000 products from more than 6,000 brands.  With our competitive pricing, we offer many types of specialty products that can be bought by the case while also offering hundreds of products that can be bought by the single.  We've been shipping products directly to homes, restaurants, and other businesses without memberships or minimum requirements since the 90's! We’re excited to partner with you on your future purchases of hard-to-find ingredients, eco-friendly disposables and so much more. It doesn't matter if you are shopping for your restaurant, food truck, or even just your home! FoodServiceDirect.com is here and ready to help you get what you need.
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  • email customerservice@foodservicedirect.com
  • call 8557050755
  • language https://www.foodservicedirect.com

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