Review Time
This is the first and last time I will ever use this service. I had high hopes for a long-term relationship, but it ended as quickly as it began. I ordered breaded cod fillets, expecting a delightful meal, but when my order finally arrived, the fish was brownish-gray and had a gummy texture, tasting more like bread crumbs with something inedible inside. After I raised my concerns, they provided store credit instead of a refund. I then ordered catfish, excited by the quantity, but noticed a strong fishy odor. I tried soaking it in milk, vinegar, and lemon, yet the smell persisted. After cooking, I experienced stomach discomfort shortly after eating. The smell clung to my fingers despite my attempts to clean it. Upon inspecting the fish, it appeared brownish-gray and seemed spoiled, suggesting it had been frozen before shipping. I was frustrated to have a freezer full of catfish I couldn't eat. After complaining again, I received more store credit. Reluctantly, I ordered shrimp crab egg rolls, which looked well-packaged, but the crab had a strong odor. I feel compelled to share my experience. I suspect this service is aware that they're shipping spoiled food and continue to do so, disregarding customer complaints. I advise others to spend their money elsewhere for perishable items and not to waste time with this service again.
This is the first and last time I will order from this service. I had hoped for a long-term relationship, but it ended quickly. My order of breaded cod fillets arrived looking unappealing and tasted terrible. After complaining, I received store credit. The catfish I ordered next had a strong smell, and even after attempts to prepare it, I felt unwell after eating. I believe they knowingly ship spoiled food. I advise others to spend their money elsewhere.
This was my first order, and it certainly won't be my last. A well-run company with great communication about order progress, excellent food packaging, and fantastic selection. They made my holiday special! I'll be ordering again and recommending them to friends.
I've been using the service weekly for a few months, and I'm very impressed with their product range and customer support. They truly deliver on customer service. I encourage anyone interested in their offerings to give them a try. Based on my experiences, I believe you'll be very pleasantly surprised.
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