Absolutely shocking treatment after trying to obtain a refund.
I returned my son's coat to store on 25/01/26. The sales assistant told me it may take 2-4 days for the refund and I have a copy of this receipt.
6 days later, I contacted the 'help centre' online, which should be named 'hell' centre...
I was online to a chat bot that kept regurgitating nonsense so I asked to speak to a manager. Eventually 'Vedraj' entered the chat and basically antagonised, patronised and tried to tell me I was outside of the 29 days.. which was not true, and the store had accepted the return. I uploaded a picture of my receipt clearly showing the refund.
Vedraj, kept arguing with me for 20 minutes being evasive, waffling and saying basically he was 'confused' and insinuated I was out of the 29 days because and get this..'the chat bot said so'... 'computer says no' nonsense.
It took for me to quote the Consumer Rights Act 2015, and to state that I had taken screen shots of our messages to show trust pilot and the ombudsman. At no point did he say sorry for this inconvenience...he eventually said he was calling the store 'right now' 18 minutes in. He then came back and said 'you'll need to contact the store yourself' I couldn't believe what I was reading.
Absolutely disgusting treatment and I still have no refund.
Avoid this place, once they have you money they clearly do not care.
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