I ordered a retro shirt for my son for Christmas, but it was the wrong size. When I called to ask about an exchange, the process was long and complicated. I was told to keep the shirt and order a new one with a promise of a refund, minus shipping. I then received an email about a new kit that was already out of stock. It was frustrating that the website didn’t indicate this. What a poorly managed company, and they seem uninterested in customer complaints, only focusing on sales.
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