Review Time
I got a sweatshirt as a Christmas gift that turned out to be too large, and I can't return or exchange it. Now I have a sweatshirt I can't wear, and my sister lost $70. Returns for items that don't fit come with a fee ($10-14). They don't allow size exchanges; you have to pay to return it and then buy again. Sale items can't be returned, so make sure it fits. The sizing is inconsistent—some items are normal, while most are either way too big or way too small. The customer service is poor, which is typical for a company with these policies. This has really ruined my Christmas, and I will never use this company again and will make sure to let others know!
I got a sweatshirt as a Christmas gift that turned out to be too large, and I can't return or exchange it. Now I have a sweatshirt I can't wear, and my sister lost $70. Returns for items that don't fit come with a fee ($10-14). They don't allow size exchanges; you have to pay to return it and then buy again. Sale items can't be returned, so make sure it fits. The sizing is inconsistent—some items are normal, while most are either way too big or way too small. The customer service is poor, which is typical for a company with these policies. This has really ruined my Christmas, and I will never use this company again and will make sure to let others know!
If I could give a negative score, I would. Avoid this company at all costs! Their advertising is completely misleading! Customer service is terrible. I clicked on a link that promised delivery by Christmas, only to be told it would ship by then and arrive in January. The website still claims the same. Don't fall for it like I did.
The sales process is managed through a social network. I ordered a shirt via a Facebook page, but after receiving only an email confirmation, I discovered it was non-refundable. Should anyone really have to deal with such poor sales practices and customer support?
I got a jersey that had no tags, clearly a return item. The iron-on numbers were wrinkled and of poor quality. When I returned it, instead of a credit to my original payment method, I was given a gift card. This company doesn't allow online reviews.
I’m only giving one star because my order did arrive. All items I bought were from an online store, and I didn’t realize they were managed by another company; otherwise, I wouldn’t have purchased. Items were too small, and I returned them, only receiving a refund for one item after numerous calls and emails. Eventually, I contacted the store directly, and they processed the refund. I spent over £200. It's not worth the risk of losing money if there's an issue.
I ordered a retro shirt for my son for Christmas, but it was the wrong size. When I called to ask about an exchange, the process was long and complicated. I was told to keep the shirt and order a new one with a promise of a refund, minus shipping. I then received an email about a new kit that was already out of stock. It was frustrating that the website didn’t indicate this. What a poorly managed company, and they seem uninterested in customer complaints, only focusing on sales.
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