I ordered a bag for a birthday, but it didn't indicate that it was out of stock during the purchase. The birthday came and went, and after several weeks with no assistance from their customer service, I had to escalate the issue with my bank, which I won since I still hadn’t received the bag. Surprisingly, it arrived after I took that step, but I then received a rude email accusing me of fraud for opening a case against them, demanding payment for the goods. I would have paid anyway, but I also had to cover a £10 chargeback fee. I paid it just to be done with them, despite their unpleasant communication. They operate poorly and react defensively to complaints. AVOID THIS COMPANY. I would give no stars if possible.
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