footfactory.co.uk

1.9
1.9 Based on 20 reviews

...

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Pippa Hopkins
Awful experience!! I ordered Christmas presents on 6th December which didn't arrive until 6th Januar

Awful experience!! I ordered Christmas presents on 6th December which didn't arrive until 6th January!!

I was told there was up to 12 days delivery, and would arrive before Christmas but didn't. I had no update after that correspondence and no replies to my emails asking where my order was.

I asked for a refund twice and to cancel my order, with no reply and almost a month after ordering received the tracking number.

Don't think I've ever dealt with such a bad retailer and poor customer service. Avoid!

1
Date of experience: Jan 06, 2026

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