I am very dissatisfied with the handling of my recent order. My delivery arrived on the wrong date, despite the information provided. Consequently, I was not home, and instead of following proper procedures, my parcel was left unattended in my garden without my consent. When I returned, it was gone, resulting in a loss of both the product and £150. I contacted the support team and was informed that an investigation would take up to 10 working days, but now I must wait until 17 January for a resolution, with no explanation for the delay. This situation is unacceptable, as the incorrect delivery and unsafe handling are not my fault. Customer service has been frustratingly slow and unclear. I expected more from a company of this size, and unless this is resolved quickly with a full refund or replacement, I cannot recommend them.
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