I have used Forbidden Planet for years, and they used to be dependable, but in recent years, coinciding with a decision to increas the price of postage, they've also reduced the service you receive. I have had books I pre-ordered sell out before I received a copy. If you ask for clarification you get an unhelpful automatic response. The whole reliability aspect seems to have gone by the wayside and like a lot of companies in the last few years they don't feel any urgent pressure to explain anything to their customers. I would compare them unfavourably with eg Rough Trade, where I buy records frequently, or Norman's, or Reed Comics, at each of which I get a personal response and evidence that somebody is at least trying to resolve my problem, and usually I come away reassured even illuminated by the explanation. All models Forbidden Planet should learn from. Importing limited-number stock in the era of Trump is cut-throat and competitive enough, not to say confusing for the consumer, but Forbidden Planet doesn't seem like an ally in this skirmish. They seem quietly confident their customers will come back come what may. But if I can't even depend on them to fulfil the basic terms of our contract, why would I?
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Forbidden Planet is the world’s largest and best-known science fiction, fantasy and cult entertainment retailer and the largest UK stockist of the latest comics and graphic novels. We specialise in selling action figures, books, comics, graphic novels, toys and games and we offer all the best merchandise from your favourite series.