Review Time
As a new person to collecting comics, I chose Forbidden Planet and so far no issues. Despatch time was good. All comics came in good condition. Many came in a good protective cover. Seriously amazing service. I have a few more comics on pre-order and I plan to use them as my go-to for comics in the future. Hopefully this good service continues..
Horrific service and comms.
The comms are completely non existent!
They don’t reply to their contact us forms, they don’t reply to emails and even the head office doesn’t answer!!! Delay in despatching items and because of this my son did not get his birthday present. Items are not despatched in a couple of days as stated.
I tried to place an order on 3rd March, following the order being placed I received an email stating there had been an issue with the card payment (their end not mine) and a request for me to try again. I attempted this and once again was told there was an issue with another request to try again. I made customer services aware that I did not want to attempt another payment as there was issues on their end and I felt uneasy and a response was issued to state no payment was taken. I have been notified by my bank today 15th April that a payment has been taken from my account that I have not authorised and I did not allow this company to save my card details. There is no contact telephone number in which to discuss this. This is a fraudulent transaction.
Horrific service and comms. The comms are completely non existent! They don’t reply to their contact us forms, they don’t reply to emails and even the head office doesn’t answer!!! Delay in despatching items and because of this my son did not get his birthday present. Items are not despatched in a couple of days as stated.
Ordered 3 books and 3 £1 clearance items totalling £32.60 (£38.60 including the added £6 postage), a few days later I received a confirmation email advising that just 1 book and 2 of the £1 clearance items (totalling £11) had been dispatched - with the postage then still costing £6 on top...To top it off, only one of the clearance items was then actually delivered, despite being charged for both Partly my own fault for not reading reviews on here before ordering (as I'd been to the physical store many times with no issues) or else I would have avoided ordering from here. Based on my experience and other reviews I have since read, it is impossible to actually know what really is in stock with this company or what will be delivered - therefore I would avoid.
First time I have ordered from Forbidden Planet (I usually go direct to the London shop by train) and I have to say I am very happy with the service. The products I ordered were a late release so I had to wait for despatch. They kept me informed as to when they would be sent and they duly came through, excellent service, will use again.
Overpriced goods and services....Charges £14.99 for Royal Mail Tracked 48™ postage for a £350 item. Royal Mail Tracked 48™ costs around £8 for 2kg-5kg. If a parcel is damaged using said service you can only claim up to £75. So FP are just overcharging P+P on an already overpriced product.
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Forbidden Planet is the world’s largest and best-known science fiction, fantasy and cult entertainment retailer and the largest UK stockist of the latest comics and graphic novels. We specialise in selling action figures, books, comics, graphic novels, toys and games and we offer all the best merchandise from your favourite series.
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