I contacted Alex to get some assistance on the G12. I was ready to make the purchase and pay Force USA to install it for me. Alex advised me once over phone and then followed up in a written email that the G12 would fit my space. When I was finalising the purchase I triple checked with Alex that if the G12 didn't fit and the installers were unable to install it whether I was going to have an issue with returning it for a full refund. In a veiled response he told me that I would be liable for the return shipping even though it would have been his mistake.I'm disappointed Alex decided to guess whether the G12 would work for me instead of asking an installer or someone that had the knowledge. When I asked him to clarify he stopped responding. I'm writing this review purely to warn others firstly about advice given from Alex. Secondly, a poor customer experience. I was really looking forward to having the G12.
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Force USA is the trusted name in strength training gym equipment. The brand is at the cutting edge of innovation and is favoured amongst serious athletes as well as home gym enthusiasts.
Force USA has been manufacturing fine gym equipment for nearly 40 years. The company controls the supply of equipment from conceptual design, engineering, component design, quality control, manufacturing and finally ensures a distribution and support network throughout the world.
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