Review Time
I ordered this all in one leg press system pre-paid a $1076 December 31, 2025, it is February 6th and no product. I received an email on 1/19/26 saying great your product is shipping. When I called customer service Vanessa said I have no idea why they send those emails out when we get product we ship on a first come first serve basis and we are now out of that product again. This smells and sounds like reportable fraud! Deplorable customer service and product delivery
I ordered this all in one leg press system pre-paid a $1076 December 31, 2025, it is February 6th and no product. I received an email on 1/19/26 saying great your product is shipping. When I called customer service Vanessa said I have no idea why they send those emails out when we get product we ship on a first come first serve basis and we are now out of that product again. This smells and sounds like reportable fraud! Deplorable customer service and product delivery
These guys are horrible and not responsive to emails. They cancelled my order after waiting 3 weeks and no response to emails inquiry about what I ordered. Then tell me they do not want my business because I sent vulgar emails. Well, if you would respond then maybe I wouldn’t be frustrated.
I didn't quite believe the bad reviews and went ahead and ordered from ForceUSA uk. Terrible mistake, customer service is very poor, I placed my order a week ago, my money has been taken and I am having great difficulty in even finding when my order will be delivered. Customer service is non existant, it feels like I'm being ignored. I would not recommend this business to anybody, I am giving one star because zero isn't an option.
This company has terrible customer service, it is non existent. The all in one trainer I purchased does not function properly and they will not respond. One of the worst companies I've ever dealt with! The trainer arrived with scratches, rust and the pulleys do not function properly. I would use a better company for your gym gear the customer service is based in Spain so even discussing issues is hard work. I have no choice but to get the bank involved. Spoke to Alex on the phone who who extremely rude and I made sure to record the conversation, his only answer was for me to email them. But, when you send emails no one responds.Also, they have responded to me below stating the problem has been resolved. Yes they have sent me some plastic parts but that does not mean the problem has been resolved. I am literally in the process of replacing these parts and I will let you know if the problem has been resolved or not.
Worst customer service experience I had. They do not allow negative reviews on their website, and block anything that tells the truth. The quality of their products in super low, there is no attention to detail, even assembly is a problem because many parts do not match and you need to modify to make it work. If you are lucky, customer service responds to you maybe once a week and drags on and on... until you give up. All youtube reviews are apparently paid by them, no one talks about the bad experience.
Terrible terrible experience! Purchased the G3 v2 do many parts were missing I’ve had the gym part built & unusable for nearly 2 months now! During the packaging process someone has obviously put the wrong parts in the crate! Never again will I buy anything from force USA. The response time for email enquiries is 72 hrs 👍
Subject: Thank You for Your Support and GenerosityDear Force USA Team,I want to sincerely thank you for the generous offer you extended to me. I am extremely grateful for all the effort V has put into supporting me through this process, and I also want to thank the entire Force USA team for honoring the lifetime warranty.I also just received a phone call from Nate, the owner, and Mark, the CEO. They were both extremely kind and supportive, and it meant so much to me personally. Their treatment toward me as a veteran, and the multiple times they expressed their thanks for my service, showed a deep respect not only for me but also for our country and for veterans in general. That kind of sincerity speaks volumes about the values your company stands on.For me, being able to train at home is not just about fitness—it’s an essential part of my physical and mental well-being. This opportunity to upgrade my equipment will help me tremendously to stay on track and continue the routine that keeps me grounded and strong.Your willingness to stand by your word and go above and beyond for your customers means more than I can put into words. It reaffirms why I chose Force USA and why I will remain a loyal supporter of your brand.Thank you again to Nate, Mark, V, and the entire team for your generosity and dedication. You’ve made a real difference in my life, and I am truly grateful.With deep appreciation,Richard Tibbetts
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Force USA is the trusted name in strength training gym equipment. The brand is at the cutting edge of innovation and is favoured amongst serious athletes as well as home gym enthusiasts.
Force USA has been manufacturing fine gym equipment for nearly 40 years. The company controls the supply of equipment from conceptual design, engineering, component design, quality control, manufacturing and finally ensures a distribution and support network throughout the world.
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