I don’t usually leave negative reviews, but this experience has been so appalling that I feel obligated to warn others.
At the end of June 2025, I purchased a 2020 Ford Everest Sport from Harrigan Ford at Yallah for $47,000, trusting I was buying a safe and reliable vehicle. Instead, I was sold a complete lemon.
Less than eight months later, in February 2026, the car suffered a catastrophic failure. While driving at 100 km/h on the freeway near Dapto with my children in the car, the vehicle suddenly went into limp mode with a warning that the transmission was overheating. I was barely able to get off the road before the transmission completely failed. The car has been undriveable ever since. This was an extremely dangerous situation, and I am incredibly lucky it did not result in a serious accident.
What followed has been just as unacceptable. It has now been over six weeks, and the vehicle is still sitting at Ford with no resolution, no replacement car, and no meaningful communication. At the time of the breakdown, Ford refused to assist, and I was left stranded on the side of the road in the pouring rain with my children. I had to pay out of pocket to have the vehicle towed to my mechanic, who diagnosed a transmission failure with 13 separate faults.
From there, I was forced to pay again to have the vehicle towed to Harrigan Ford, where it has remained ever since. I was not informed beforehand that I would be required to approve and pay for an additional diagnostic fee until after the car had already been delivered. I now refuse to pay another cent. Despite my mechanic leaving a full diagnostic report in the vehicle, my calls and emails have gone unanswered.
To make matters worse, I was upsold an “extended warranty” at the time of purchase, which has proven to be completely useless. I have since been told it is “void,” with no proper explanation.
I have now lodged a formal complaint with Fair Trading, and under ACCC consumer law, I am well within my rights to seek a refund, replacement, or repair.
As a widow, this was not a purchase I made lightly. I placed my trust in this dealership to act honestly and provide a dependable vehicle. That trust has been completely broken. Being left with a faulty car and a significant financial burden is not just frustrating — it is deeply distressing and entirely unacceptable.
What ultimately prompted me to write this review is the way I have been treated throughout this process. Both the dealership and Ford customer care have been dismissive, unhelpful, and unwilling to take responsibility. It is clear that once they had my money, customer service was no longer a priority. I am now left without a vehicle and without any resolution.
Charging this amount of money for a vehicle in such condition is disgraceful. I strongly urge anyone considering buying from this dealership to proceed with extreme caution. Do not rely on their word — get an independent inspection, ask questions, and be prepared to walk away.
I also would not recommend the Ford Everest. Do your research — there are many owners reporting serious and expensive issues, particularly with transmissions. I have been quoted between $7,000 and $12,000 for repairs, and some owners report needing multiple replacements.
Based on my experience, I would not recommend Ford to anyone.
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