Review Time
The sales process was pleasant and efficient. However, the actual vehicle—a 2025 model—represents a significant disappointment, showcasing poor manufacturing and a failed attempt at luxury. I regret my choice until the warranty expires, at which point I plan to sell this subpar vehicle.
The sales process was seamless and pleasant. However, the actual vehicle is a significant testament to mediocrity, poor craftsmanship, and a disappointing effort to create a semi-luxury automobile. I find myself regretting this purchase until the warranty expires, after which I can part ways with this dreadful vehicle.
The stop-start function encountered initial faults that have yet to be resolved, despite multiple visits to the workshop. I've given up on it functioning properly. The company claims it operates within normal parameters. Additionally, I'm concerned about the implications for safety, as I've learned that map updates will cost AU$110.00 annually after the trial period. If I choose not to subscribe, I will lose access to useful features. It raises questions about the vehicle's ongoing functionality.
I received exceptional service while on the road. After encountering an engine issue with my vehicle, I arrived at the service center just before closing. The Service Manager took the time to personally inspect my car and quickly identified the problem. Everything was resolved efficiently, and I am grateful for the assistance.
I had two vehicles undergo recalls, and both broke down shortly after. My vehicle has been with the service team since October 1st, and communication has been poor. They moved my vehicle to a distant location without providing clear updates. After several attempts to get information, I feel ignored and misled. This experience has pushed me to reconsider my loyalty to the brand.
I had a troubling experience with the service team regarding a complaint. After bringing my vehicle in for a service, I faced repeated issues with an intercooler pipe that led to a potential accident. I was advised to use parts from an independent supplier to fix the problem, which I found unacceptable. After spending over $1,000 on service, I shouldn't have to resort to outside solutions for safety. My trust in the service team is now severely diminished.
I researched a new 4WD and was interested in a specific factory option. However, the dealership was unable to confirm its compatibility with winches, leading to a frustrating back-and-forth with customer service. I still haven't received a clear answer, leaving me uncertain about making a purchase. This lack of pre-sales support is disappointing from such a well-known manufacturer.
I encountered an issue with a small trim piece that detached. When I reached out for a replacement, I was quoted an exorbitant price for a part that should be inexpensive. This experience feels like the company is taking advantage of customers.
I am extremely disappointed with the service I've received regarding a major engine failure. The company has refused to acknowledge the issue, instead shifting blame to me. The lack of accountability and poor service has led to a complete loss of trust. I would advise against purchasing from this brand.
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