I would never recommend Ford to anyone, especially Delray Greico Ford. I purchased a 2024 Mustang Mach-E on December 30, 2025, and since then I have experienced ongoing issues with this vehicle.
Initially, the battery would not charge properly, and I attempted to pursue a lemon law claim. The dealership replaced the battery, but the charging problems have continued. Since purchasing this SUV, I have incurred significant out-of-pocket expenses for rental cars and Ubers due to the vehicle being unreliable.
Last night, I was stranded at a charging station when the car would not charge at all. I contacted Ford through the app, and the vehicle was towed to Wayne Akers Ford in Lake Worth Beach, Florida. I was then informed that there is a recall on my vehicle, and the necessary part is currently not in stock. As a result, I was unable to go to work and was told there were no rental vehicles available.
I purchased this vehicle from Delray Greico Ford, yet they have refused to assist me because the car was towed to a different Ford dealership. This is extremely disappointing. As a customer, I feel completely unsupported. It seems that once the vehicle is sold, customer care disappears.
Given the ongoing issues, repeated charging failures, recall complications, and financial burden I have experienced, this vehicle should qualify for replacement under lemon law, or the dealership should be doing everything possible to accommodate me and make this right.
I would strongly caution anyone against purchasing a vehicle from Ford, especially Delray Greico Ford. I purchased a 2024 Mustang Mach-E on December 30, 2025, and since that day I have experienced nothing but ongoing, unacceptable problems.
The vehicle initially failed to charge properly due to a battery issue. I attempted to pursue a lemon law claim, and the dealership replaced the battery. However, the charging problems have continued. This vehicle is unreliable and has repeatedly left me stranded. I have incurred significant out-of-pocket expenses for rental cars and Uber rides because I cannot depend on a brand-new SUV to function as it should.
Most recently, I was stranded at a charging station when the vehicle would not charge at all. I had to use the Ford app to request a tow, and the car was taken to Wayne Akers Ford in Lake Worth Beach. I was then informed that there is an active recall on my vehicle and that the required part is not available. As a result, I missed work and was told there were no rental vehicles available. This is completely unacceptable for a vehicle that is essentially new.
To make matters worse, Delray Greico Ford has refused to assist me simply because the vehicle was towed to a different Ford dealership. As a paying customer, I should not be caught in the middle of internal dealership policies. Ford’s dealerships represent the same brand, yet I am being denied support when I need it most.
This situation demonstrates a total lack of accountability and customer care. I purchased a new vehicle expecting reliability and support, not repeated breakdowns, recall delays, financial loss, and indifference. At this point, this vehicle clearly qualifies for relief under lemon law, and I expect immediate action—whether that means a full replacement or a buyback.
Ford needs to take responsibility and resolve this matter without further delay
Francine Parziale
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