Review Time
I asked service lady about a recall issue on my wifes 2018 explorer with side pillars by the windshield and she said they could take care of it as soon as parts were available again, I also asked her about the cowl which is the black strip that lays on the bottom of the windshield coming apart and she said they would check into when they did the recall service. Well that led to nothing after trying to get it covered. I have never heard anyone talk about this piece in my life and I drive another Ford myself (my 4th one) and its 21 years old and not a problem but this 7 year old vehicle has the problem and want almost $600 (part only) for this piece of plastic
Im not a happy camper, they replaced something that was as normal as can be and left this damaged piece that makes a god awful noise while driving down the road if you dont put a piece of duct tape across the top of it sealing it to the windshield
Absolute trash. I've been without my vehicle 25 out of a 28 day month. For a transmission issue on a Ford Explorer Limited that I've had for 2 months. Unacceptable. I keep getting put off. I called Ford Corporate and got an "advocate" who isn't advocating anything. I'm a Chevy person myself and told my husband not to get a Ford and here we are.... the reviews from Groove Ford in Centennial, CO are ridiculous. I had no idea that dealership was so inadequate & unprofessional. Apparently this company doesn't care about it's reputation or it's customers.
Purchased a 2021 Ford escape back in January of 2022. When I started to drive this vehicle the back brakes were making noise when I put it in reverse. I brought it to the attention of the service department and they said it was normal. Turns out, I had to replace both sets of the brakes (front and back)with discs within 6 months and It wasn't even 20,000 miles. All of a sudden the back brakes stopped making noise when I put it in reverse.
Back in September 5, 2023, we took the SUV in for several recalls. They replaced the leaking rear shocks, power window switches and fuel injector. They stated the water pump was leaking and they couldn't repair it because the parts were not available at that time and that was another recall. On October 31, 2023 is when they finally replaced the water pump.
Here it is February 13th, 2026 and Ford is now stating we need to replace the water pump and the shocks again. It has not even been 3 years. We also need both sets of brakes again. The total bill is $3,250 before taxes. They state that the reason why the breaks were making noise is because Ford had an ongoing problem with their break pads. They won't honor the replacement pads. They also stated that the water pump and the shocks are out of warranty. I don't know if they are going off the original car warranty or their products warranty. If it's the product warranty then obviously they are putting in cheap parts.
We received a recall notice in March of 2025 regards to the driver seat belt. They refused to check it out and said to bring it in when it fails.
Received another recall notice on August of 2025 in regards to the fuel injector may crack. Said they would send out a letter when the parts were available. Still have not heard from them.
I'm very sorry that I have purchased this vehicle. They don't stand behind on word and there is way to many recalls. I had better luck with Kia. This is why they want you to purchase all these extras and a extended warranty at the end to make your payment higher. They should have a warranty like Kia.
I would never recommend Ford to anyone, especially Delray Greico Ford. I purchased a 2024 Mustang Mach-E on December 30, 2025, and since then I have experienced ongoing issues with this vehicle.
Initially, the battery would not charge properly, and I attempted to pursue a lemon law claim. The dealership replaced the battery, but the charging problems have continued. Since purchasing this SUV, I have incurred significant out-of-pocket expenses for rental cars and Ubers due to the vehicle being unreliable.
Last night, I was stranded at a charging station when the car would not charge at all. I contacted Ford through the app, and the vehicle was towed to Wayne Akers Ford in Lake Worth Beach, Florida. I was then informed that there is a recall on my vehicle, and the necessary part is currently not in stock. As a result, I was unable to go to work and was told there were no rental vehicles available.
I purchased this vehicle from Delray Greico Ford, yet they have refused to assist me because the car was towed to a different Ford dealership. This is extremely disappointing. As a customer, I feel completely unsupported. It seems that once the vehicle is sold, customer care disappears.
Given the ongoing issues, repeated charging failures, recall complications, and financial burden I have experienced, this vehicle should qualify for replacement under lemon law, or the dealership should be doing everything possible to accommodate me and make this right.
I would strongly caution anyone against purchasing a vehicle from Ford, especially Delray Greico Ford. I purchased a 2024 Mustang Mach-E on December 30, 2025, and since that day I have experienced nothing but ongoing, unacceptable problems.
The vehicle initially failed to charge properly due to a battery issue. I attempted to pursue a lemon law claim, and the dealership replaced the battery. However, the charging problems have continued. This vehicle is unreliable and has repeatedly left me stranded. I have incurred significant out-of-pocket expenses for rental cars and Uber rides because I cannot depend on a brand-new SUV to function as it should.
Most recently, I was stranded at a charging station when the vehicle would not charge at all. I had to use the Ford app to request a tow, and the car was taken to Wayne Akers Ford in Lake Worth Beach. I was then informed that there is an active recall on my vehicle and that the required part is not available. As a result, I missed work and was told there were no rental vehicles available. This is completely unacceptable for a vehicle that is essentially new.
To make matters worse, Delray Greico Ford has refused to assist me simply because the vehicle was towed to a different Ford dealership. As a paying customer, I should not be caught in the middle of internal dealership policies. Ford’s dealerships represent the same brand, yet I am being denied support when I need it most.
This situation demonstrates a total lack of accountability and customer care. I purchased a new vehicle expecting reliability and support, not repeated breakdowns, recall delays, financial loss, and indifference. At this point, this vehicle clearly qualifies for relief under lemon law, and I expect immediate action—whether that means a full replacement or a buyback.
Ford needs to take responsibility and resolve this matter without further delay
Francine Parziale
My vehicle is 1 year and 9 months old, still under warranty, and it had to be towed because of a wiring problem. While it was being repaired, I received no loaner or transportation home. I ended up having to pay for a rental car during the repair period.
I contacted my local dealer to schedule an appointment regarding a safety recall notice. Upon setting the appointment, I inquired about the duration of the repair. The service technician checked with the parts department and discovered they had no parts available. If I hadn't asked, I would have arrived only to find out about the lack of parts. The technician suggested I call back in a few weeks to check for availability. When I asked what to do if the recall issue rendered my vehicle inoperable, he advised me to reach out to another local dealer and hope for a solution. This experience has significantly changed my perception of this dealer and the manufacturer. After reading more reviews, I understand the negative feedback, which makes me consider alternatives.
This is my third visit for warranty repairs on my truck. While I have been let down by the vehicle's manufacturing quality, the service provided by the local dealership—especially my service advisor—has been a highlight of my experience. My advisor consistently goes the extra mile during each visit, addressing my concerns with real empathy and professionalism. Recently, my passenger rear window got stuck down during a rainy and cold spell. Even with a busy schedule, my advisor told me to come in right away to protect my interior from the weather. I also want to recognize the technician, who effectively diagnosed the window issue while completing my annual service. Although the repair took a few days, it was evident when I picked up my truck that it had been well taken care of and the job was done properly. Despite my ongoing frustration with the vehicle's mechanical problems, I feel reassured knowing that my advisor and the service team are committed to finding a solution. They truly reflect well on the brand.
After one year of owning the hybrid model, I've faced ongoing V12 battery issues. Despite claims that the battery is functioning properly, I consistently receive low battery alerts. This issue didn't arise in the first year, but has become frequent. The numerous recalls are another concern, which I tried to overlook, understanding the complexity of these vehicles. However, the lack of accountability in addressing this widespread problem is disheartening. I’m now considering trading in my vehicle for another brand after two years of ownership. I wouldn't recommend this manufacturer even to those I dislike.
After one year with the 2023 Hybrid model, I've started experiencing persistent V12 battery problems. Despite claims that the battery is functioning well, I constantly receive low battery alerts. This issue wasn’t present in the first year, but now it occurs frequently. There have also been numerous recalls, which I was willing to overlook, understanding the complexity of these vehicles. However, the company's failure to address this common issue (research 2023 Hybrid battery problems) is disappointing. I'm now thinking about trading this vehicle for another brand, as I've lost faith after two years of ownership. I wouldn't recommend this brand even to my worst enemy.
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