Purchased a 2021 Ford escape back in January of 2022. When I started to drive this vehicle the back brakes were making noise when I put it in reverse. I brought it to the attention of the service department and they said it was normal. Turns out, I had to replace both sets of the brakes (front and back)with discs within 6 months and It wasn't even 20,000 miles. All of a sudden the back brakes stopped making noise when I put it in reverse.
Back in September 5, 2023, we took the SUV in for several recalls. They replaced the leaking rear shocks, power window switches and fuel injector. They stated the water pump was leaking and they couldn't repair it because the parts were not available at that time and that was another recall. On October 31, 2023 is when they finally replaced the water pump.
Here it is February 13th, 2026 and Ford is now stating we need to replace the water pump and the shocks again. It has not even been 3 years. We also need both sets of brakes again. The total bill is $3,250 before taxes. They state that the reason why the breaks were making noise is because Ford had an ongoing problem with their break pads. They won't honor the replacement pads. They also stated that the water pump and the shocks are out of warranty. I don't know if they are going off the original car warranty or their products warranty. If it's the product warranty then obviously they are putting in cheap parts.
We received a recall notice in March of 2025 regards to the driver seat belt. They refused to check it out and said to bring it in when it fails.
Received another recall notice on August of 2025 in regards to the fuel injector may crack. Said they would send out a letter when the parts were available. Still have not heard from them.
I'm very sorry that I have purchased this vehicle. They don't stand behind on word and there is way to many recalls. I had better luck with Kia. This is why they want you to purchase all these extras and a extended warranty at the end to make your payment higher. They should have a warranty like Kia.
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