I asked service lady about a recall issue on my wifes 2018 explorer with side pillars by the windshield and she said they could take care of it as soon as parts were available again, I also asked her about the cowl which is the black strip that lays on the bottom of the windshield coming apart and she said they would check into when they did the recall service. Well that led to nothing after trying to get it covered. I have never heard anyone talk about this piece in my life and I drive another Ford myself (my 4th one) and its 21 years old and not a problem but this 7 year old vehicle has the problem and want almost $600 (part only) for this piece of plastic
Im not a happy camper, they replaced something that was as normal as can be and left this damaged piece that makes a god awful noise while driving down the road if you dont put a piece of duct tape across the top of it sealing it to the windshield
Claim your business profile now and gain access to all features and respond to customer reviews.
