I have had multiple disappointing experiences with Parts Plus, and I feel it’s important to share this so others can make an informed decision before purchasing from them.Before Christmas, I bought AdBlue as a gift and specifically mentioned this to the staff member serving me. At no point was I informed that they have a no-refund policy on liquids. This only became apparent later, which I believe should have been clearly explained at the time of purchase.More recently, at the end of January, I ordered another part through them. I was told it would arrive the following day around midday and that I could collect it then. I went in at approximately 3pm, only to be told the part hadn’t arrived. Despite having my contact number, nobody called to inform me of the delay. I had to make an unnecessary second trip the next day, and no apology was offered for the inconvenience or wasted time.When I collected the part, I specifically asked whether it could be returned if it remained unopened and unused. I was clearly told this would not be a problem. However, when I later attempted to return it—just 12 days after purchase—I was told it could not be accepted because it had been specially ordered. When I challenged this, the explanation then changed to a supposed 7-day return policy, which had never been mentioned previously.Overall, the information provided by staff has been inconsistent and appears to change to suit the situation. Policies are not explained upfront, and customer service has been poor. Prices are also not particularly competitive, so I would strongly recommend shopping around before buying from Parts Plus.
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