The practice I've gone to for years (excellent in every way! I drive an hour to see them) sold to Forefront for billing. I've had two bills, and both have been a nightmare to pay. I know they'd prefer credit card online payment, but I preferred to send in payment via online bill pay; the information straight from the invoice wasn't accepted. Hey - problems happen, so I went to the text they sent to verify the invoice information.The text link to the site - 'this service isn't available.'The email link from the emailed invoice - 'this service isn't available.'Tried the patient portal - 'we don't know who you are - call our office.'Called the office: the message is ,'pay online or call us when we're here'. They are only there during working hours - OUR working hours. You can't email them, leave a message, text, NOTHING. I'm not even disputing the charges - I'm just trying to pay them!The first experience was just a few weeks prior. The practice required that I leave a card on file to use for payment; I don't like to do this, but I've long complied. Then I get an invoice - over text - from Forefront; they need all my card information so they can collect! I don't know if this is fraud or what. I call, get a person who I can barely understand (nor can she understand me), and they say they don't get card information from the practice, but I can provide it over the phone. Not a chance. The entire call took almost 1 hour from my call. Thankfully, the practice agreed to handle charging my card from the office.I pay my bills on time, every time. But Forefront? They act like they're doing you the favor in allowing you to pay them. How they want. When they want.I'm done - sadly, when this is closed out, I'm leaving this practice I've been at for over 10 years.
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