Despite being on time for my appointment as well as completing check in at home, they call back appointments scheduled AFTER me. I inquired with the receptionist if I was really checked in and she explained “it’s just the way the paper falls.” What does that even mean? How insignificant am I to you? Then the nurse-like lady became angry because she told me that I was there for ZEEMA follow up & I don’t know what that is. Is that a medicine? A disease? “It’s in your notes!” she exclaimed and then slammed the door on her way out. That was all it took to trigger my Panic Disorder. I began shaking, crying; it was humiliating & is irrational to the rational.…I had to request that she NOT return to my exam room. I couldn’t get out of there fast enough! The staff could benefit from empathy training as well as professional development on working WITH the mentally disabled so as not to unnecessarily create a threatening environment for a patient. Definitely do NOT call the number they give you. Forefront just got rid of the Americans and outsourced the call center to another country that doesn’t speak English as a first language. They put you on a ‘hold’ and the phone disconnects. The office never gets messages and/or returns calls. I consider Forefront to be unAmerican and wish they would return their call center here. It’s a necessary connection for patients receiving treatments or needing their prescriptions. Bring the call center home and hire back our citizens.
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