foreverkidz.in

Hello, After a lot of email exchanges since November, today I contacted customer representative, wh

Hello,

After a lot of email exchanges since November, today I contacted customer representative, who identified herself as Priya (though I am unsure if this is her true name), and the tone of the communications has been unprofessional and caused me significant discomfort.

I have all the communications related to this matter with me and can share them through any communication channel you provide. To summarize: I ordered a dress through FirstCry in November 2025 and was directed to contact Forever Kidz to resolve any concern. The dress remains unused and in the same condition it was delivered, as I have been waiting for a proper resolution.

The issue is that the dress was delivered missing a bow. This was extremely disappointing because the dress was meant for my daughter’s birthday, which had a mermaid theme, and the accessory was the key reason for my purchase. To preserve the possibility of a smooth return, I did not open the dress further.

After repeated follow-ups, I was offered two unsatisfactory options:

1. Credit Note Voucher (with pickup): Pickup of the dress and issuance of a voucher for the order amount minus shipping.
2. Credit Note Voucher (self-ship): I ship the dress back myself, and upon receipt, a full voucher would be issued.

I had chosen option 1. I followed up again over email and was told the team is contacting logistics and pick up will be arranged. Again I chased and got the message that team is working and now I got the email today after my follow up email that to resolve the issue eventually, the bow would simply be delivered to my address. This is unacceptable. Delivering a missing accessory separately after repeated delays is not a professional solution, nor does it reflect the standards expected from a reputed company.

This entire experience has been frustrating and has eroded my confidence in your brand.

Date of experience: Feb 13, 2026