Review Time
I ordered a birthday dress for my 2 year old daughter. Placed an order on 23rd Feb and I needed it by the 5th. When I checked about these delivery dates with their social media team, they responded on DMs that it will be done. When I didn’t receive it on the 5th, I called them on 6th. They said it’ll be be done in 2 days, so casually that I had nothing but disgust for their service. I Told them I want a refund since they couldn’t fulfill their promise. They said they’ll let me know. On 9th when I called them, they said the order has some quality issues hence couldn’t get dispatched on time. So, if I don’t need the dress anymore they’ll only provide me with a credit note (with extended time) as if it’s my fault. Apparently it’s a “company policy” not to refund. I guess that’s how they make their money. Do you think after this harrowing experience I’d want to order from them again and maybe go through the same ordeal?
Hello,
After a lot of email exchanges since November, today I contacted customer representative, who identified herself as Priya (though I am unsure if this is her true name), and the tone of the communications has been unprofessional and caused me significant discomfort.
I have all the communications related to this matter with me and can share them through any communication channel you provide. To summarize: I ordered a dress through FirstCry in November 2025 and was directed to contact Forever Kidz to resolve any concern. The dress remains unused and in the same condition it was delivered, as I have been waiting for a proper resolution.
The issue is that the dress was delivered missing a bow. This was extremely disappointing because the dress was meant for my daughter’s birthday, which had a mermaid theme, and the accessory was the key reason for my purchase. To preserve the possibility of a smooth return, I did not open the dress further.
After repeated follow-ups, I was offered two unsatisfactory options:
1. Credit Note Voucher (with pickup): Pickup of the dress and issuance of a voucher for the order amount minus shipping.
2. Credit Note Voucher (self-ship): I ship the dress back myself, and upon receipt, a full voucher would be issued.
I had chosen option 1. I followed up again over email and was told the team is contacting logistics and pick up will be arranged. Again I chased and got the message that team is working and now I got the email today after my follow up email that to resolve the issue eventually, the bow would simply be delivered to my address. This is unacceptable. Delivering a missing accessory separately after repeated delays is not a professional solution, nor does it reflect the standards expected from a reputed company.
This entire experience has been frustrating and has eroded my confidence in your brand.
Hello,After a lot of email exchanges since November, today I contacted customer representative, who identified herself as Priya (though I am unsure if this is her true name), and the tone of the communications has been unprofessional and caused me significant discomfort. I have all the communications related to this matter with me and can share them through any communication channel you provide. To summarize: I ordered a dress through FirstCry in November 2025 and was directed to contact Forever Kidz to resolve any concern. The dress remains unused and in the same condition it was delivered, as I have been waiting for a proper resolution.The issue is that the dress was delivered missing a bow. This was extremely disappointing because the dress was meant for my daughter’s birthday, which had a mermaid theme, and the accessory was the key reason for my purchase. To preserve the possibility of a smooth return, I did not open the dress further.After repeated follow-ups, I was offered two unsatisfactory options:1. Credit Note Voucher (with pickup): Pickup of the dress and issuance of a voucher for the order amount minus shipping.2. Credit Note Voucher (self-ship): I ship the dress back myself, and upon receipt, a full voucher would be issued.I had chosen option 1. I followed up again over email and was told the team is contacting logistics and pick up will be arranged. Again I chased and got the message that team is working and now I got the email today after my follow up email that to resolve the issue eventually, the bow would simply be delivered to my address. This is unacceptable. Delivering a missing accessory separately after repeated delays is not a professional solution, nor does it reflect the standards expected from a reputed company.This entire experience has been frustrating and has eroded my confidence in your brand.
I don’t even want to give a 1-star rating. This is the worst service I’ve ever experienced. I ordered a dress for my daughter’s birthday and was told it would be delivered within 4–7 working days. It has now been over 20 days, and the order hasn’t even been dispatched. Customer service is extremely poor. I strongly advise others not to order from here
I have booked the order on 17th September. order# 46684-E. Till today I have not yet received the parcel. I have a written at least 20 e -mail to forever kidz team. Except apology email i have not received anything. If they cannot fulfill the order, They should have return the money to the concern person's account. They are also not doing that. So I am planning to book a case against Forever kidz team, atleast no other user will face such type of issues just like me. I have wait for 2.5 months. Howmany months need to wait to get my Parcel?@Forever kidz team
Totally scam…The product looks cheap as compared to the price we are paying. The product seen in photo & the product you receive is totally different colour, fabric everything. Also, you can’t return the product they don’t have return policy.
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