I can tell you patient welfare is not there priority! Firstly I paid the $99 consultation fee and was approved for Ozempic and filled the prescription. A few weeks later I received a time to renew your prescription message so I complete the questionnaire and pay another $99 fee. A few days later I receive a message from the nurse practitioner telling me it's way to early and I will have to wait 4 more weeks to send the update. I tell him the only reason I did was because his company sent me a notice to complete it. I was able to get my $99 back.I advised my nurse practitioner that I would be away on vacation for 3 months and would only return for 2 days between my vacations. So on the date I was asked to update my file I spent an afternoon trying to sign in with no success, I them spent the next whole day with customer service trying to sign in to find out that I could not sign in from the country I was in. I then explained that I had to update my nurse practitioner prior to returning to Canada for 2 days as I needed the medication before my next trip.I was denied access to contact him, they said I could only speak to him by signing in which they new was not possible from the country I was in. This resulted in me having to discontinue my treatment until I return in April.I am submitting a formal complaint to Health Canada and other sources. A patient should never be denied access to their health care professional in mid treatment.
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