I completed the online consultation request and waited for a reply within the 48–72 hours promised on their website. However, I did not receive any response even after a week. I then decided to call, but the phone number is not legitimate and only directs you to use their chatbox. I tried the chatbox, which states a 3-hour response time, but I only received an answer after 2 days (screenshot attached). • No communication • Poor customer service • Sketchy and unreliable service
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