I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating.Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible.Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.
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