Review Time
I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating.Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible.Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.
Our experience with the Fortador PRO Max has been nothing short of awesome! The website was super easy to navigate, and we found all the info we needed right there. After placing our order, we got a call the next day to confirm everything and see if we needed any extra gear. The machine arrived on time, and we were stoked to find some cool extras like a hat and sweatband in the box.The Fortador PRO Max is a beast—its high performance blew us away, and the extraction feature is seriously cool. It’s perfect for taking our business to the next level. We’re already looking forward to getting more gear from Fortador. Honestly, we wouldn’t order from anyone else.Huge thanks to Fortador for making everything so smooth and easy!
Editing my initial review because the team at Fortador has been great from day one. Lev responds to every concern I have ASAP, and always gives me multiple solutions. From buying, to shipping/receiving my machine, the whole process has been amazing. I am very glad I chose to buy from this company, and look forward to future business with them as well. To the entire Fortador team, thank you!
As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.
As a customer of Fortador Steamers, I am extremely impressed and grateful for the exceptional service and support I've received. From my initial inquiry to the post-purchase support, every interaction with the Fortador team has been a testament to their commitment to customer satisfaction.What truly sets Fortador apart, however, is their customer service. Their team is not only responsive and courteous but also genuinely invested in ensuring that their customers have the best experience possible. Whether I had questions before buying or needed assistance with the product after purchase, their staff was always there to provide knowledgeable and prompt support.I would like to extend a heartfelt thank you to the Fortador team for their unparalleled service and support. It's rare to find a company that not only delivers exceptional products but also backs them up with such dedicated customer care. I highly recommend Fortador Steamers to anyone in need of top-quality steam cleaning solutions, and I look forward to continuing my relationship with this outstanding company.
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