Given Urban Mattress’ very prompt and helpful response to my concerns, I am updating my negative review to a 5-star review. Yesterday, I posted a negative review after multiple delivery delays; today, I received a response: Mark from Urban Mattress phoned to apologize and Joel delivered to our home the sheets we’d ordered in January. They went above and beyond to address our concerns. I greatly appreciate their effort and understand now the many positive reviews that they’ve received, so I’ve updated my own review. The mattress and bedding are of excellent quality; our daughter loves them. We would now highly recommend Urban Mattress in Fort Collins.
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