Review Time
I love, love, love my mattress so far. I’ve had it for a month, and every morning I am so grateful I chose this mattress. I chose the Highland, and it is amazing, not too hard, not too soft. It was settled for me the moment the first day I got it when my spine suddenly popped, I think from being comfortable and properly supported for the first time in forever. And the buying experience was lovely. Ladd is so kind, knowledgeable, and went above and beyond to help me get the most out of my purchase. I would recommend everyone stop by when mattress shopping so you can also feel the warmth of the experience.
Given Urban Mattress’ very prompt and helpful response to my concerns, I am updating my negative review to a 5-star review. Yesterday, I posted a negative review after multiple delivery delays; today, I received a response: Mark from Urban Mattress phoned to apologize and Joel delivered to our home the sheets we’d ordered in January. They went above and beyond to address our concerns. I greatly appreciate their effort and understand now the many positive reviews that they’ve received, so I’ve updated my own review. The mattress and bedding are of excellent quality; our daughter loves them. We would now highly recommend Urban Mattress in Fort Collins.
Great purchase experience. Joel was very friendly and helpful with our trying out various mattresses, informing us about each mattress and how it's made, and the foundation choices and the differences between them. The ordering process went smoothly.
The salesperson listened well and directed us to mattresses that best met our needs without any pressure to buy more than that. The delivery person patiently and carefully set up the mattress. This is our third purchase from Urban Mattress, and we've been all-around pleased with their products.
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